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Monday 15 March, 2010

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244 5th Ave Suite T-200
New York, NY 10001
USA

Web site:
http://www.tulipstuff.com

Phone:
US Toll Free: 1-800-594-3012
London: +44 20 7193 9682
New York: 1-646-530-8507

Fax:
US Toll Free: 1-800-583-2158

Returns Policy

You are important to us! If you are not completely satisfied with your order you may return it for a refund, within 30 days of the original purchase. Defective items must be reported to us as defective within 7 days of receipt. The product must be returned in the condition it was received ((including: packaging, manuals, warranties, accessories, security seals, etc., and shrink wrap where applicable) TulipStuff! will not accept returns of new products which have been opened . We must receive your item back within 30 days of purchase. We do not accept items returned after 30 days.

Shipping and Handling fees are not refundable. The customer is responsible for all shipping costs unless the incorrect product was shipped.

***Special note for purchases of items from the wholesale category of our website- All wholesale lot sales are final and are not returnable for a refund. Items listed in the 'wholesale' categories are only returnable for an exchange if an item is defective or was damaged in transit. Defective or damaged wholesale items may be returned for an exchange only. ***

In order to return an item you must fill out our Return Merchandise Authorization (RMA) form below. Any return without prior authorization will be refused and credit will not be given. After we process your RMA request, we will email you an RMA number and instructions on how to return the product.

For your protection, we suggest all returns be sent back by a traceable carrier. The customer must pay all costs related to return shipping.

After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item, less the original shipping fee and less a restocking fee of 15%. (we do not charge a restocking fee on defective items)

Refunds will be issued to the original credit card or online payment service after we receive the returned merchandise. Please allow 1-3 business days for your refund to be processed after we receive the item.

RMA INSTRUCTIONS

In order to return an item you must fill out our Return Merchandise Authorization (RMA) form belowto request a Return Merchandise Authorization Number (RMA). Do not ship items back prior to receiving an RMA number.

A Return Merchandise Authorization number (RMA#) must be marked on the outside of the shipping box for product returns.

You must ensure that merchandise is returned to receive proper credit. This means that the item(s) should be returned via a trckable shipping carrier, the shipment should be insured, and it should have a tracking number with some method of delivery confirmation or signature confirmation.

Only ship returns to the return address provided in your RMA confirmation email.

Note: Packages must have RMA number written visibly on shipping box with a brief description of the product defect inside. All items must be returned in the original packaging.

* Required information

Contact Information Full Name: *
E-Mail Address: *
Phone Number (optional)
Street Address: *
City: *
State/Province: *
Post/Zip Code: *

Order Information Order Number: *
Total Value:
Item Number:
Item Name:
Action Requested:

Reason for Return:*

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